Your privacy matters to us

This Privacy Policy explains how Sidney Sound & Hearing Services (“we,” “us”) handles information collected through this website. It applies to our website only. Protected health information you share with us as a patient is governed separately by our office’s Notice of Privacy Practices (NPP) under HIPAA.

Information we collect

When you submit a form on this site, we collect the information you provide, such as your name, phone number, email address, preferred office, and the details of your message. We may also collect standard, non-identifying technical data (like browser type) through basic analytics.

How we use your information

We use the information you submit only to respond to your request, schedule and manage appointments, and provide the hearing care services you ask about. If you opt in, we may occasionally send hearing health tips or practice updates.

Marketing consent and opt-out

Marketing communications are always optional and never a condition of receiving care. If you opt in, you can opt out at any time by replying STOP to a text, using the unsubscribe link in an email, or calling either office. We will honor your request promptly.

What we share, and with whom

We do not sell your personal information. We share it only with service providers who help us operate the website and communicate with you (for example, our form and hosting providers), and only as needed to provide those services or as required by law.

A note about health information

Please do not include sensitive medical details in website forms. Our website forms are not a substitute for secure, HIPAA-covered communication. For anything involving your health information, please call our office. Patient health records are handled under our office Notice of Privacy Practices.

Cookies

This site uses only essential cookies and basic analytics needed for the site to function and to understand general usage. We do not use the site to build advertising profiles about you.

Data retention

We keep website form submissions only as long as needed to respond to your request and for reasonable record-keeping, after which they are deleted.

Contact us

Questions about this policy? Call our Madisonville office at (423) 545-3022 or our Cleveland office at (423) 503-3832, or reach us through our contact page.